Saturday, January 19, 2013

A trip to McDonalds

We took our grand niece to McDonald's. 

For overall atmosphere:  4

The man who took our order was very attentive and helpful.  He listen to our niece as she told him what she wanted--made eye contact with her and spoke directly to her.  That rates a 5!

We even had a spill and **BAM**they were right on it!  Again a 5 rating! 

The Play Place was clean and safe.  In fact, the only bad thing was the porter who kept things neat.  Our niece set her orange drink on a table while she played.  She went to get a drink and discovered it gone!  The porter, thinking it was abandoned, threw it away!  A 5 for cleanliness but due to causing distress to a 4yr old, a 2.  It would have been nice if he would have checked before throwing the drink away!  

Overall--a great time was had by all!  

Wednesday, January 16, 2013

My Target Visit

Today I went to Target on my lunch hour--just picking up a few things.  As with most Targets, it is rated a 4 in cleanliness and organization.  Also a 4 in the overall appearance.  But since I am focusing on customer service, the rating is 2.  The cashier was efficient and rang my purchases up correctly.  However, the conversation was not professional. She said she was okay until her back started hurting and it only started hurting since she started working at Target. The items she has to lift are very heavy and she cannot lift with her knees.  So she must lift items with her arms and it hurts her back.  I suggest she get a back belt and she replied that her supervisor did not care and would not get her one.

I am not sure what to think!  Maybe Target should give training in customer relations or at the very least, buy the girl a back belt!   

Sunday, January 13, 2013

You've Been Rated! Bringing Courtesy Back To Retail

Courtesy is described by, as "the gift of treating others with warmth and respect.  It means affording dignity to people by being considerate, responsive, and kind in our dealings with them."

Customer service is a dying art.  Businesses get so concerned with profits and bottom lines that they forget that it is 'John and Jane Public' that provide those profits and bottom lines!  If I, as 'Jane Public' receive excellent customer service, I will be a frequent loyal customer.  If I receive poor customer service, not only will I shun the business and I will let everyone know of the poor service.  

I am not a Customer Service Expert but I do know manners and courtesies.  I have been in a customer service role for over thirty years.  I have given good customer service and I have given poor service.  I have attended countless customer service classes over the years.  My training and experiences have honed my skills into superb customer service skills.  Customer Service is my Forte!  

My goal for this blog is to return courteous customer service to Retail.  I will write of my dealing with retail businesses and rate them in service, responsiveness, meeting needs, kindness, cleanliness and overall pleasantness.  I will give my thoughts and opinions to explain the 'whys' of my ratings in hopes to leave my little corner of the world better than when I entered.  

My rating system is simple--1 to 5:  
          1--Horrible Bad
          2--Not good
          3--Neutral Okay
          5--Outstanding Superb WOW! 

Returning courteous customer service to Retail!